Providing Your Holiday
When we have received your Holiday Booking Form and the non-refundable booking amount, we send you a confirmation invoice, detailing exactly what is booked for you. At this stage JenJon Holidays has accepted your booking in accordance with the terms laid down in these booking conditions. Please check your confirmation invoice carefully. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge.
We reserve the right to refuse your booking even after receiving the booking amount. If we do this, we will refund any money already paid to us.
Occupying / Vacating your Accommodation
The earliest check-in time will be mentioned in the Confirmation Mail. We try to accommodate earlier arrivals but this cannot be guaranteed. In order that our properties are adequately prepared for later new arrivals, we must ask you to vacate the Holiday Home as mentioned in the Confirmation Mail, on the day of your departure. When making your travel arrangements please consider these timings so as to avoid unnecessary hours either waiting to enter your Holiday Home or after leaving it. The latest check-in time for all our Holiday Homes is 17.00 hrs.
Our Price Guarantee
All Holiday Home and associated prices are guaranteed at the time of booking. We do, however, reserve the right to vary the same.
If We Have To Cancel Your Holiday
In the unlikely event that we have to cancel your holiday for circumstances beyond our control, we shall make every endeavor to offer you suitable alternatives (without any charge to you). If the alternative is not acceptable to you, you should notify us. Thereafter, only in such circumstances, the money will be refunded. The above offer will not apply where the cancellation by us arises out of non- payment or late payment of any part of the cost of the holiday, and in such circumstances cancellation charges will apply.
Circumstances Beyond Our Control “Force Majeure”
JenJon Holidays is not liable for any loss or damage arising from any matter outside the reasonable control of the Company, including (but not limited to) Acts of God, War, Acts of Terrorism, Civil Disturbance, Strikes or other Industrial Actions, Acts of Government or failure of public supplies. For example DTH Connections may fail during heavy monsoon. The Company is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the control of the Company. We do not accept liability where the performance / or prompt performance of our contract is affected or prevented by reason of circumstance amounting to force majeure.
Building Works
It may happen that some properties in and around the area of your chosen Holiday Home are continuing to develop, sometimes rapidly. General property refurbishment may also go on. If we consider any of this work is likely to affect your holiday enjoyment, we may offer you a discount on the property rental rate. If, however, in our opinion the work will substantially affect your holiday we will offer you an alternative property (refunding the price difference if we move you to a cheaper alternative), or a full refund if you choose to cancel.
Our Liability To You
We are not liable for any claims for emotional or psychiatric injury or distress, loss or damage to your baggage or anything occurring from the results of theft or attempted theft. Our maximum liability in any claims will be limited to the cost of your holiday that you have paid to us and not including the initial booking amount. Our obligations and those of our suppliers providing any service or facility, is limited to reasonable skill and care. Standards of, for example safety, hygiene quality vary. If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure) then you must do so within two weeks of your departure. Other than that set out above, as detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you and any members of your group suffer arising directly or indirectly from any aspect of your holiday.
Property safety
We do not claim that any Holiday Home is totally child / senior citizen friendly or safe. Care should always be taken, especially around the pool areas (which are unfenced) with supervision being given to children. We do make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some Holiday Homes are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. If you have any concerns about the safety of your Holiday Home please contact the local office immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible. Some of our Holiday Homes would have staircases and gardens may have some slight drops or slopes. Several properties have staircases that can be steep. Telephone us and ask us as many questions as you want. If something is important to you, then do not assume it, but please ask us. Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. If an accident does occur, please complete an Accident Report and give it to the house manager.
Third party suppliers
We do not accept any liability for the quality or type of services or goods provided by our third party suppliers, those whom we may or may not have mentioned on our site. It is for you to make your own judgment about the quality of such providers.
Dealing with complaints
Should you have a problem on your holiday, you must complete a report and give it to our house manager as soon as possible. We must be given an opportunity to resolve any issues brought to our attention and reasonable allowances should be made by you regarding the amount of time taken to rectify the problem. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is unreasonable to take no action whilst on holiday, but then write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate, take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday you should make a complaint to JenJon Holidays within 14 days of the completion of your holiday. Once we receive a complaint we will reply to you within 14 days, of receipt. We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case, you may refer any dispute relating to this contract to an Arbitrator. The scheme provides for a simple inexpensive method of arbitration on documents alone, with restricted liability of the client in respect of costs. The scheme does not apply to claims which are solely or mainly in respect of physical injury or illness.
Website accuracy
The descriptions of accommodation have been compiled following personal inspection. We have attempted to describe the accommodation on offer, but due to the individuality of the properties, it is almost impossible to cover every detail pertaining to each one in detail. Furthermore all of our properties are privately owned therefore furnishings and equipment may be replaced or updated as the owners think fit and this will not be reflected in a website picture. We have also tried to describe the location of the properties as accurately as possible. However, life goes on even if you are on holiday and the quiet location we may have described could suddenly become very noisy because of some circumstances beyond our control. We are not in a position to notify you of any specific festivals or events which may contribute to the noise. There may be occasions when an advertised facility is modified or not available. Such situations may be dictated by local circumstances, for example: for maintenance, unsuitable weather conditions, fuel shortages, reduced power supplies and other circumstances beyond our control. If we are advised of any of these we will of course notify you as soon as possible but we cannot be held liable in such circumstances. It is also important to note that some facilities, such as restaurants and common pools may not operate at all times in the season. We regret that we are unable to cover every eventuality in our website descriptions.
Telephone and Internet access
Unless otherwise stated, telephones are not provided in our Holiday Homes. Therefore we recommend that guests take mobile phones in case of an emergency. Where the property has a telephone and a fault develops, it can sometimes take a long time to repair and does not form part of our contract with you. We do not offer compensation if a telephone or Internet connection is not working due to circumstances beyond our control.